FAQs
What is your cancellation policy?
We understand that plans can change. If you need to cancel your appointment, please do so at least 24 hours in advance to avoid a $50 cancellation fee.
Do you provide the cleaning supplies and equipment?
Yes, our cleaners come fully equipped with all the necessary supplies and equipment to perform the job. If you prefer us to use your own cleaning products, please let us know in advance.
Are your cleaners insured and background-checked?
Yes, all our cleaners are fully insured and have undergone comprehensive background checks to ensure your safety and peace of mind.
How do I pay for the services?
We offer convenient payment options, including online payment through our website. Payments are processed after the service is completed to ensure your satisfaction.
What if I'm not satisfied with the cleaning service?
Your satisfaction is our top priority. If you're not completely satisfied with our service, please contact us within 24 hours, and we will address any concerns and rectify the situation to ensure you're happy with the results.
Do I leave a tip?
Tips are optinal they are very apprecaited by our cleaners.
Does there have to be someone on sight?
No one needs to be on sight, just insure to contact us with speacial instructios how to access the home safely
How do you handle special requests or specific cleaning instructions?
We strive to meet all our clients' needs. Please let us know any special requests or specific cleaning instructions when booking your service, and our team will ensure they are followed.
Are your cleaning products eco-friendly?
Yes, we offer eco-friendly and non-toxic cleaning products. If you prefer environmentally friendly cleaning solutions, please let us know, and we will use these products for your service.
Do you offer recurring cleaning services?
Yes, we offer recurring cleaning services on a weekly, bi-weekly, and monthly basis. Recurring clients can benefit from discounts of up to 30%.
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